Terms & Conditions

For the purposes of these Terms & Conditions:

• “Company”, “we”, “us”, “our” refers to Concept Renovations, a sole-trader / company duly registered in Belgium under VAT number BE1020037053, with its principal place of business in Brussels, Belgium.
• “Client”, “you”, “your” refers to any natural or legal person requesting a quote, signing a contract, or otherwise engaging the Company for renovation services.
• “Website” refers to conceptrenovations.be and all associated subdomains.
• “Services” refers to all renovation, construction, design, project-management, and ancillary services offered by the Company.
• “Contract” refers to any signed quote, work order, or written agreement between the Company and the Client.

These Terms apply to all offers, quotes, contracts, invoices, and Services provided by the Company, to the exclusion of any other terms imposed or invoked by the Client, except where expressly accepted in writing by the Company.

By requesting a quote, signing a contract, instructing works, or paying an invoice, the Client confirms that they have read, understood, and accepted these Terms in full.

The Company provides premium renovation services in the Brussels-Capital Region, including but not limited to:

• Kitchen design and renovation;
• Bathroom renovation;
• Full home renovation and refurbishment;
• Supply and installation of windows, doors and joinery;
• Structural works, finishing and interior carpentry;
• Project management and coordination of trades.

The exact scope, materials, milestones, and price of each project are defined in the signed Contract. Any work not expressly included in the Contract is considered an extra and shall be invoiced separately.

All quotes are non-binding indications until they have been signed by the Client and countersigned by the Company. Unless otherwise stated in writing, quotes are valid for a period of thirty (30) calendar days from the date of issue.

The Contract is deemed concluded upon receipt by the Company of the signed quote and any deposit specified therein. Any modification, variation, or addition to the agreed scope (a “Variation Order”) must be confirmed in writing and may give rise to additional costs and an extension of the agreed schedule.

The Company reserves the right to refuse any order, in particular in the event of doubt as to the Client’s solvency, technical infeasibility, or violation of applicable laws and regulations.

All prices are stated in euros (€). Unless explicitly indicated as inclusive of VAT, prices are exclusive of VAT and any other applicable taxes or duties, which shall be borne by the Client.

Unless otherwise agreed in writing, payment is structured as follows:

• Deposit: 30% of the total price upon signature of the Contract;
• Interim payments: per the milestone schedule defined in the Contract;
• Final balance: due within fourteen (14) calendar days of the final invoice.

Any invoice that remains unpaid on its due date shall, by operation of law and without prior notice, give rise to:

• late-payment interest at the legal rate applicable under Belgian law (Law of 2 August 2002 on combating late payment in commercial transactions, as amended); and
• a fixed lump-sum indemnity of 10% of the unpaid amount, with a minimum of EUR 50, by way of agreed compensation for collection costs, without prejudice to the Company’s right to claim further damages.

In the event of late payment, the Company reserves the right to suspend ongoing works and/or to demand immediate payment of all outstanding invoices, even those not yet due.

The Company shall execute the Services with the diligence and craftsmanship that may reasonably be expected of a professional renovation specialist (obligation de moyens).

Indicative start dates and completion times are given in good faith but are not strict deadlines unless expressly designated as such in writing. Reasonable delays caused by weather, supplier issues, hidden defects discovered on site, Client instructions, or force majeure shall not entitle the Client to compensation or termination.

The Client undertakes to provide unrestricted access to the site, water and electricity connections, and any required permits or co-ownership authorisations, free of charge.

Upon completion of the works, a joint inspection shall take place between the Company and the Client. Any visible defects must be raised at that moment and recorded in writing. Hidden defects must be notified to the Company by registered letter or email within two (2) months of their discovery, on pain of forfeiture.

Use of the renovated space, payment of the final balance, or absence of written objection within fifteen (15) days of the inspection shall constitute irrevocable acceptance of the works.

The Company guarantees the quality of its workmanship for a period of five (5) years from the date of acceptance, in addition to the legal ten-year decennial liability for major structural works (Articles 1792 and 2270 of the Belgian Civil Code).

Materials and appliances supplied by the Company are covered by the manufacturer’s own warranty, the terms of which apply directly between the Client and the manufacturer.

The warranty does not cover defects or damage resulting from:

• normal wear and tear;
• improper use, lack of maintenance, or modifications carried out by third parties;
• accidents, vandalism, or force majeure;
• materials supplied by the Client without the Company’s written approval.

The Company holds professional and decennial liability insurance as required by Belgian law. Save in cases of gross negligence, wilful misconduct, or personal injury, the Company’s aggregate liability shall not exceed the total amount actually invoiced and paid for the Services giving rise to the claim.

The Company shall in no event be liable for indirect or consequential losses, including but not limited to loss of profit, loss of use, loss of rental income, or moral damages.

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including without limitation strikes, shortages of raw materials, transport disruptions, epidemics, governmental measures, extreme weather, fire, or war. The affected party shall promptly inform the other and use reasonable efforts to mitigate the impact.

Cancellation of a signed Contract by the Client before the start of the works shall give rise to a fixed compensation equal to 30% of the total Contract value, by way of liquidated damages, without prejudice to the Company’s right to claim higher damages where actual loss exceeds this amount.

The Company may terminate the Contract with immediate effect, by written notice, in the event of: (i) material breach by the Client not remedied within fifteen (15) days of formal notice; (ii) insolvency, bankruptcy or judicial reorganisation of the Client; or (iii) repeated failure by the Client to provide site access or required information.

All designs, plans, drawings, mood boards, photographs, and other creative works produced by the Company in the context of a project remain its exclusive intellectual property. The Client is granted a non-exclusive, non-transferable licence to use such materials solely for the purpose of the project. Any other use, reproduction, or disclosure to third parties requires the Company’s prior written consent.

Personal data collected in the context of a quote, contract, or website visit are processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”).

The content of the Website is provided for general information only. While we take care to ensure accuracy, the Company makes no warranty as to completeness, suitability, or fitness for a particular purpose, and shall not be liable for any reliance placed on information published on the Website.

The Client undertakes not to use the Website in any manner that is unlawful, harmful, or likely to disrupt its operation or security.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision having, as far as possible, the same economic effect.

The Company reserves the right to amend these Terms from time to time. The version applicable to a given Contract is the version in force on the date of signature of that Contract.

These Terms and any Contract concluded with the Company are governed exclusively by Belgian law.

Any dispute arising out of or in connection with these Terms or any Contract shall fall within the exclusive jurisdiction of the competent courts of the Brussels judicial district, sitting in French, without prejudice to the Company’s right to bring proceedings before any other court of competent jurisdiction.

Consumers within the meaning of Book VI of the Belgian Code of Economic Law retain the benefit of the mandatory protection afforded by their place of habitual residence.